AWDP-Bangladesh

Career Opportunity for Disabled People!

BanglaLink, a leading Mobile Phone Company in Bangladesh invites applications from deserving candidates for the position of "Careline Officer" for its customer support/call center division.

This position is open exclusively for men and women with hearing and physical disability.

Job Responsibility:
To provide highest quality of service to the customers over the phone; keep abreast with the latest information w.r.t the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently; to provide feedback to the Team Leader on issues and challenges w.r.t his/her job and suggest solutions; Perform other duties as assigned.

Educational Requirement:
Graduate from any Government and UGC approved University with good academic records.

Additional Requirement and Competencies:
· Team Work: Display a good-natured, cooperative and positive personality;
· Decision Making/Problem Solving: Assess options and implications in order to identify solutions. Help the team to achieve win-win situation by demonstrate effective negotiation skill;
· Drive and Initiative: Do things proactively under minimal supervision and take result-oriented actions;
· Flexibility and Adaptability: Open to modify behavior and decisions according to changed circumstances;
· Planning and Organizing: Develop project plan and implement them successfully, under supervision. Act as an efficient multitasked professional and a competent time manager;
· Effective Communication: Convey messages clearly to others, verbally, and in writing to meet different business needs;
· Customer Focus: Understand and help the team meet clients’ needs;
· Cooperation: Be pleasant with others on the job;
· Reliability: Be responsible and fulfill obligations;
· Service Orientation: Be sensitive to others` needs;
· Self Control: Maintain composure in very difficult situations.

Job Location: Dhaka

Apply Instructions:
Applicants should send their CVs to recruitment@banglalinkgsm.com mentioning the type of their disability. Or to: Banglalink, Tigers` Den, Plo 4, SW (H) Gulshan Avenue, Gulshan, Dhaka-1212, Bangladesh

Application Deadline is February 12, 2009